Connect, Collaborate, and Communicate:
Seamless Unified Communications Solutions
Scalable Unified Communications: From Small Offices to Enterprise Call Centers, We've Got You Covered
Experience the future of communication with Unified Communications. Seamlessly integrate voice, video, chat, and collaboration tools to streamline your business interactions, no matter where you are. Enhance productivity, foster teamwork, and stay connected with the power of unified communications.
What Solution Is Right For Your Business?
Businesses that want to replace a legacy PBX, or have a low volume of calls with multiple phone users.
You can benefit from UC Xpress!
Great for businesses with:
- Ageing and unsupported PABX who should have moved to a hosted voice setup but have delayed doing so due to high costs associated with other solutions.
- Businesses that have a high number of phones, but very low call usage are well suited to the per simultaneous call pricing rather than paying per seat for every phone.
Businesses considering or already using Microsoft Teams and need a simple phone system with multiple phone users.
You can benefit from Microsoft Teams Phone!
Great for businesses that:
- Want to use Microsoft Teams for internal communications and collaboration.
- Want to extend their Microsoft Teams platform to enable phone calls outside of the organisation.
- Want to enable employees to easily manage their business phone (voicemail, call fowarding, etc) directly from within Microsoft Teams application.
Businesses with high volume of calls, high number of users or devices, and require more advanced calling features.
You need Broadworks!
Broadworks can provide:
- Scalable UCaaS for SME, Enterprise, and Call Centre at great per-seat prices.
- Includes all the leading collaboration capability and products.
- Creates efficiency when considering the benefits of business-wide collaboration.
UC Xpress: Scale up, reduce cost
Only pay for the calls you need with a simultaneous calling setup that is tailored to your current calling profile, eliminates hidden fees, and managed all in one secure platform.
- Reduce costs and only pay for the active call with our simultaneous calling plans.
- Perfect solution for low calling contention environments and workplaces.
- We manage UC Xpress for you to reduce risk.
Transforming Business Communication with Microsoft Teams Phone
Microsoft Teams Calling offers a complete PBX replacement and all-in-one business communication platform for organisations of all sizes. There’s a solution to suit every business, from call intensive large deployments to small license models for small to medium businesses
- Month to month services with stress-free scaling to suit changing business needs.
- Carrier grade infrastructure and proven business continuity measures for confidence in customer services.
- No lock-in contract and flexible licensing options including PAYG and included calls in Australia and New Zealand
Call, message, meet, share. Do all of it, right from one platform.
- Connect your business phone line in Microsoft Teams to make and receive public calls.
- Sync calls, video, chat and files seamlessly across all devices for simple distributed workforces.
- Extend a single number range across devices and access advanced telephony features.
- Fast provisioning for no downtime and a familiar user experience for your team.
Key capabilities
Microsoft Teams brings together three key capabilities – calling, messaging, and meeting – into a single app to enable your workplace to work smarter and collaborate better.
- Calling - Rich, reliable, and secure calling for your business from anywhere and any device.
- Messaging - Keep teams engaged and make collaboration easy with Microsoft Teams messaging.
- Meetings & Collaboration - Keeping people connected virtually anytime, anywhere.
A custom platform for every role in your business
It’s more than just direct routing. Create a multi-functional solution tailored to each role in your business and only pay for what you need. Collaborative roles utilise video telephony and basic call features, while call-intensive roles such as customer support and sales have access to advanced telephony features and call queues synced across their preferred devices. Build the best customer experience with:
- Call queuing
- Call recording
- Call forwarding
- Skill-based call routing
- IVR (Interactive Voice Response)
- Custom on hold music
- CRM Integration
- Call analytics and AI
Cisco BroadWorks: Empowering Next-Gen Communication Solutions
Are you ready to revolutionize your communication infrastructure and enhance collaboration across your organization? Look no further than Cisco BroadWorks. Discover a world of features that will transform the way you communicate, collaborate, and connect.
Call Centre
Scalable solutions to suit a range of needs from basic front of house to full service desk requirements. Access on every device with no installation or onsite configuration, connecting users to multiple call centres and queuing up to 525 calls.
- Check employee presence and transfer calls with ease.
- Simple dashboards for call centre agents to queue, triage and escalate.
- Team leader insights with real time data and reporting.
- Supervisor monitoring capabilities.
Cloud Voice
Carrier grade, enterprise level solutions to replace expensive, aging PBXs. Connect to the cloud and experience advanced call features for call handling, call
management and productivity, proven business continuity and reliable call services, and simple online tools for self-serve set up, monitoring and reporting. You can keep existing phone numbers and choose from flexible licensing plans with included calls or Pay-as-you-go (PAYG) call rates.
Flexible Device Support
Unified communications is all about flexibility, but when you’re at work, reliability is key. We support over 150 industry preferred devices including Cisco, Poly, Yealink and more. Set up is simple, with plug and play functionality that automatically configures your devices with zero touch provisioning.
A carrier grade partner and network
To ensure carrier grade quality our provider has developed its own telephony platform using BroadWorks from Cisco in its core.
They are the largest BroadWorks platform that is not a traditional telco which means that you can move away from traditional Telco’s with the confidence of reliability.
This network spans Australia and New Zealand.
Call Recording
available for softphone, desktop and mobile. Stored within a private cloud, which adheres to PCI compliance.Call Centre / Call Queue
queue calls with custom on-hold messages until your staff become available to take calls, reducing risk of missed calls going to voicemail or going unanswered.Web Receptionist Console
provide real time information around user presence in your organisation and call handling in real time via a web console.Web Supervisor Console
tools to visually monitor your team’s performance for inbound/outbound calls and reporting.Auto Attendant
direct your calls to the appropriate department reducing double handling.Hunt Groups
distribute calls to available agents, includes voicemail options.Selective Call Routing
redirect calls based on time and day policies to suit your business hours across multiple sites and timezones.Customisable Announcements
upload your own announcements for day, night, voicemail, IVR, and more to suit your business operations.Call Analytics
review your business performance as a whole not just as an individual and ensure the customer experience is maintained in distributed working environments.